Who operates Lozane
Lozane is operated by Lozane Enterprise, registered in Buea, Cameroon (registration TPPRR/RC/BUA/2026/A/0194). This policy explains what information we collect through Lozane, why, and how you can ask us to export or delete it.
Information we collect
Because Lozane works through WhatsApp, what we collect depends on how you use it:
- Your WhatsApp phone number, used to identify your account and send replies.
- The messages you send to the Lozane WhatsApp bot, so we can understand requests and respond.
- Business records you choose to enter — such as sales, stock movements, expenses and credit or debt notes — which you provide so Lozane can track and summarise your business.
We do not ask for passwords, card numbers or national ID numbers through WhatsApp.
How we use this information
- To operate the service — organise the business data you send us and reply to you on WhatsApp.
- To maintain and secure the service, including diagnosing and fixing problems.
- To improve Lozane — understanding how the product is used so we can make it more useful. We do not sell your data and do not use it to train AI models. We may review usage patterns to fix problems and improve Lozane.
Where your information is stored
Business records are stored in a PostgreSQL database provided by Neon, hosted on Amazon Web Services servers in Frankfurt, Germany.
Who we share information with
We share information only as needed to run the service:
- WhatsApp Business Platform, operated by Meta — which delivers messages between you and Lozane, under Meta's own terms and privacy policy.
- Cloudflare — which runs the Lozane service and website.
- Gemini — an AI service that helps Lozane understand the messages you send. Message text is processed only to provide the service and is not used by the provider to train its models.
We do not sell your personal information, and we do not share your business records with other merchants.
How long we keep information
We keep your records for as long as your account is active. When you close your account or ask us to delete your data, we delete it within 30 days.
Your rights
You can ask us at any time to:
- Export a copy of the business records and messages linked to your WhatsApp number.
- Delete your data from Lozane.
To make a request, email lozane@lozane.net including the WhatsApp number linked to your records. We aim to respond within 14 days.
Changes to this policy
We may update this policy as Lozane changes. The "Last updated" date at the top always reflects the latest version.
Contact
Questions about this policy can be sent to lozane@lozane.net.